Your Choice. Your Control.

Consumer Directions provides a continuum of financial management services that empower individuals needing personal assistance or support in their home and who want to self-direct their services. Our services are an alternative, cost effective option to traditional agency services. We support individuals and families caring for a loved one who desire enhanced choice and control over decision and budget-making authority, want to select and hire their support workers, and want the flexibility and responsibility to direct their own services and supports. We are an enrolled Medical Assistance, Minnesota Health Care Provider (MHCP), and certified Financial Management Services (FMS). We are a statewide provider, serving all 87 counties in Minnesota with the most responsive customer service – with no bureaucratic layers or red tape.

COVID-19 Update

There are several options that may allow employees to get paid when they are unable to work or telework due to Covid-19. For a list of eligible reasons click here. Please call our FFCRA Triage Team and we will do our best to assist you with any questions that you may have.

On Friday, March 27th, Minnesota’s Stay-at-Home Executive Order went into effect. Your direct care staff are considered essential or critical workers, and this means that your staff will be allowed to travel to and from your home to provide care and support, if they are scheduled. Please click here to access your Essential Personnel Cards and Community Letter for you to issue to your applicable staff. These documents may not be required, but are recommend, in case their travel is called into question. It is your responsibility to print, text, email or screen shot these documents and get them to your affected employees.


• Our office is closed to the public and we are assisting families by phone, Zoom, text, fax and email.
• Fingerprinting is available by appointment and applicants must arrive alone and masked.
• Staff are working remotely, and are currently at full capacity.
• Your part in this time of crisis is to submit timesheets and invoices by the deadlines. Due to the circumstances we are implementing a hard cut off at those deadlines.

With majority of our staff working remotely we ask that you send timesheets and invoices directly to your Coordinator and NOT to the payroll email during this pandemic. **Please** do not send timesheets or invoices to both emails, as this creates extra work and confusion.

We recognize this is a challenging time for all, and we remain deeply committed to the safety of our staff and families we serve.

Please feel free to reach out to us with any questions or concerns.