Contact Consumer Directions

We proudly serve the entire state of Minnesota. If you are looking for services near you, contact us for assistance.

St. Cloud Office

425 E St Germain St #200
St Cloud, MN 56304
Phone: (866) 400-1017

CLIENT INTAKE & REFERRAL

KelsiKelsi H
Intake Specialist
Team Member Since 2020

Direct Line: (320) 257-8169
Fax: (320) 258-3238

DoriDori V
Intake Specialist
Team Member Since 2020

Direct Line: (320) 257-8177
Fax: (320) 258-3238

EMPLOYEE & VENDOR ENROLLMENT

RebeccaRebecca S
Executive Director of Intake & Enrollment
Team Member Since 2020

Direct Line: (320) 257-8161
Fax: (320) 258-3238

ShawnaShawna F
Coaching Manager
Team Member Since 2021

Direct Line: (320) 257-9093
Fax: (320) 258-3238

ErikaErika J
Lead Employee & Vendor Enrollment Specialist
Team Member Since 2019

Direct Line: (320) 257-8328
Fax: (320) 258-3238

JanetJanet R
Employee & Vendor Enrollment Specialist
Team Member Since 2020
Direct Line: (320) 257-8327
Fax: (320) 258-3238

MichelleMichelle M
Employee & Vendor Enrollment Specialist
Team Member Since 2021

Direct Line: (320) 257-8166
Fax: (320) 258-3238

FINANCIAL MANAGEMENT SERVICES

SaraSara DG
Chief Operating Officer
Team Member Since 2019

Direct Line: (320) 257-8344
Fax: (320) 258-3238

JacklynJacklyn K
Director of FMS Operations
Team Member Since 2018
Direct Line: (320) 257-8164
Fax: (320) 258-3238

MelanieMelanie E
Director of FMS Communications
Team Member Since 2017

Direct Line: (320) 257-8163
Fax: (320) 258-3238

MackenzieMackenzie N
FMS Billing Analyst & Legislative Advocate
Team Member Since 2018

Direct Line: (320) 257-8332
Fax: (320) 258-3238

FMS BLUE CUSTOMER CARE TEAM

StephanieStephanie M
FMS Coaching Manager
Team Member Since 2019

Direct Line: (320) 257-8171
Fax: (320) 258-3238

JoanieJoanie F
FMS Coordinator
Team Member Since 2015

Direct Line: (320) 257-8334
Fax: (320) 258-3238

MaciMaci H
FMS Coordinator
Team Member Since 2021

Direct Line: (320) 257-8336
Fax: (320) 258-3238

FMS GREEN CUSTOMER CARE TEAM

DebbieDebbie S
FMS Coaching Manager
Team Member Since 2018

Direct Line: (320) 257-8167
Fax: (320) 258-3238

MalindaMalinda P
Senior FMS Coordinator
Team Member Since 2010

Direct Line: (320) 257-8329
Cell Phone: (320) 292-9564
Fax: (320) 258-3238

StacyStacy D
FMS Coordinator
Team Member Since 2020

Direct Line: (320) 257-8173
Fax: (320) 258-3238

FMS YELLOW CUSTOMER CARE TEAM

JessieJessie D
FMS Coaching Manager
Team Member Since 2019

Direct Line: 320-257-8176
Fax: (320) 258-3238

SandySandy F
FMS Coordinator
Team Member Since 2018

Direct Line: (320) 257-8162
Fax: (320) 258-3238

LaurieLaurie G
FMS Coordinator
Team Member Since 2020

Direct Line: (320) 257-8174
Fax: (320) 258-3238

MissyMissy
FMS Coordinator
Team Member Since 2020

Direct Line: 320-257-8168
Fax: (320) 258-3238

FMS PURPLE CUSTOMER CARE TEAM

BaileyBailey H
FMS Coaching Manager
Team Member Since 2020

Direct Line: (320) 257-8339
Fax: (320) 258-3238

KatieKatie L
FMS Coordinator
Team Member Since 2020

Direct Line: (320) 257-8179
Fax: (320) 258-3238

LindaLinda R 
FMS Coordinator
Team Member Since 2021

Direct Line: (320) 257-9091
Fax: (320) 258-3238

NyNy C
FMS Coordinator
Team Member Since 2021

Direct Line: (320) 257-9094
Fax: (320) 258-3238

FMS RED CUSTOMER CARE TEAM

Naomi Naomi L
FMS Training Coaching Manager
Team Member Since 2020

Direct Line: (320) 257-8165
Fax: (320) 258-3238

Briana Briana D
FMS Training Coordinator / QA Auditor
Team Member Since 2016

Direct Line: (320) 257-8160
Fax: (320) 258-3238

Carolyn Carolyn R
FMS Intake & Training Coordinator
Team Member Since 2021

Direct Line: (320) 257-9095
Fax: (320) 258-3238

FINANCE & ACCOUNTING

BeckyBecky V
Co-Director of Accounting
Team Member Since 2007

Direct Line: (320) 257-8341
Fax: (320) 258-3238

CarrieCarrie T
Co-Director of Accounting
Team Member Since 2013

Direct Line: (320) 257-8342
Cell Phone: (320) 224-4880
Fax: (320) 258-3238

ChristinaChristina T
Payroll and Data Processor
Team Member Since 2021

Direct Line: (320) 257-9092
Fax: (320) 258-3238

AngelaAngela S
Fiscal/Employer Agent Enrollment
Team Member Since 2014

KennedyKennedy B
Payroll & Financial Management Coordinator
Team Member Since 2021
Direct Line: (320) 257-9096
Fax: (320) 258-3238

NateNate M, CPA
Staff Accountant
Team Member Since 2006

SILS / 245D BASIC SERVICES

SaraSara T
Designated Manager
Team Member Since 2015

Direct Line: (320) 257-6058
Cell Phone: (320) 247-7058
Fax: (320) 258-3238

KatieKatie L, LSW
Designated Manager
Team Member Since 2019

Direct Line: (320) 257-8170
Fax: (320) 258-3238

DEAFBLIND SERVICES (DBS)

ChristyChristy L
DBS Manager
Team Member Since 2018

Direct Line: (612) 272-5233

ADMIN TEAM

WandaWanda B
Administrative Assistant
Team Member Since 2006

INFORMATION TECHNOLOGY

AprilApril P
Director of IT & EVV
Team Member Since 2018

Fax: (320) 258-3238

ToriTori K
EVV Specialist & MCO Billing Analyst
Team Member Since 2021

Direct Line: (320) 257-8337
Fax: (320) 258-3238

ShariShari H
EVV Specialist
Team Member Since 2020

Direct Line: (320) 257-8331
Fax: (320) 258-3238

EXECUTIVE OFFICERS / BOARD OF DIRECTORS

ShantelShantel J
President / CFO / Founder
Team Member Since 2001

Direct Line: (320) 420-3423
Fax: (320) 258-3238

LisaLisa K
Vice President / CEO / Founder
Team Member Since 2001

Direct Line: (320) 420-1017
Fax: (320) 258-3238