Contact Consumer Directions

We proudly serve the entire state of Minnesota. If you are looking for services near you, contact us for assistance.

St. Cloud Office

425 E St Germain St #200
St Cloud, MN 56304
Phone: (866) 400-1017

For Questions About Services, Start-Up or Referrals

Anne Woods
Director of Intake and Enrollment Client
Team Member Since 2018
Direct Line: (320) 257-8330
Cell Phone: (320) 223-4354
Toll Free: (800) 400-4670
Fax: (320) 258-3238
Email

Katie Linn, LSW
Intake & Enrollment Specialist
Team Member Since 2019
Direct Line: (320) 257-8170
Toll Free: (866) 400-1017 ext. 170
Fax: (320) 258-3238
Email

Kelsi Hudak
Intake & Enrollment Specialist
Team Member Since 2020
Direct Line: (320) 257-8169
Toll Free: (866) 400-1017 ext. 169
Fax: (320) 258-3238
Email

For Employment or Income Verification
Contact Human Resources – Phone: (320) 257-8166 Email Secure Fax: (320) 230-0108

EMPLOYEE & VENDOR ENROLLMENT

Rebecca Schlough
Director of Intake and Enrollment Employee
Team Member Since 2020
Direct Line: (320) 257-8161
Toll Free: (866) 400-1017 ext 165
Fax: (320) 258-3238
Email

Joelle Urke
Human Resources/New Hire Employee Enrollment
Team Member Since 2018
Direct Line: (320) 257-8166
Toll Free: (866) 400-1017 ext 166
Fax: (320) 258-3238
Email

Erika Jacobs
New Hire Employee Enrollment
Team Member Since 2019
Direct Line: (320) 257-8328
Fax: (320) 258-3238
Email

Jade Dresow
New Hire Employee & Vendor Enrollment/Office Admin
Team Member Since 2019
Direct Line: (320) 257-8327
Toll Free: (866) 400-1017
Fax: (320) 258-3238
Email

FINANCIAL MANAGEMENT SERVICES

Sara Draxler-Gainsforth
Executive Director of FMS & Quality Assurance
Team Member Since 2019
Direct Line: (320) 257-8344
Fax: (320) 258-3238
Email

Mackenzie Novak
TA Development Manager
Team Member Since 2018
Direct Line: (320) 257-8332
Toll Free: (866) 400-1017 ext 132
Fax: (320) 258-3238
Email

FMS MENTOR TEAM

Jacklyn Klaphake
Director of Training and Cultural Development
Team Member Since 2005 and 2018
Direct Line: (320) 257-8164
Toll Free: (844) 754-3265
Fax: (320) 258-3238
Email

Briana Dewar
FMS Training Coordinator/ QA Auditor
Team Member Since 2016
Direct Line: (320) 257-8160
Toll Free: (866) 400-1017 ext 160
Fax: (320) 258-3238
Email

Naomi Lermon
FMS Training Coordinator
Team Member Since 2020
Direct Line: (320) 257-8165
Toll Free: (866) 400-1017 ext 165
Fax: (320) 258-3238
Email

FMS BLUE CUSTOMER CARE TEAM

Stephanie Mackedanz
FMS Coaching Manager
Team Member Since 2019
Direct Line: (320) 257-8171
Toll Free: (866) 400-1017 ext 171
Fax: (320) 258-3238
Email

Ellie Ward
FMS Coordinator
Team Member Since 2015
Direct Line: (320) 257-8335
Toll Free: (866) 400-1017 ext 135
Fax: (320) 258-3238
Email

Joanie Fussy
FMS Coordinator
Team Member Since 2015
Direct Line: (320) 257-8334
Toll Free: (866) 400-1017 ext 134
Fax: (320) 258-3238
Email

Bailey Nemeth
FMS Coordinator
Team Member Since 2020
Direct Line: (320) 257-8339
Toll Free: (866) 400-1017 ext 139
Fax: (320) 258-3238
Email

FMS GREEN CUSTOMER CARE TEAM

Debbie Sumner
FMS Coaching Manager
Team Member Since 2018
Direct Line: (320) 257-8167
Toll Free: (866) 400-1017 ext 167
Fax: (320) 258-3238
Email

Malinda Popp
Senior FMS Coordinator
Team Member Since 2010
Direct Line: (320) 257-8329
Cell Phone: (320) 292-9564
Toll Free: (866) 400-1017 ext 129
Fax: (320) 258-3238
Email

Stacy Dale
FMS Coordinator
Team Member Since 2020
Direct Line: (320) 257-8173
Toll Free: (866) 400-1017 ext 173
Fax: (320) 258-3238
Email

FMS YELLOW CUSTOMER CARE TEAM

Jessie Dykers
FMS Coaching Manager
Team Member Since 2019
Direct Line: 320-257-8176
Toll Free: (866) 400-1017 ext 176
Fax: (320) 258-3238
Email

Sandy Froehle
FMS Coordinator
Team Member Since 2018
Direct Line: (320) 257-8162
Toll Free: (866) 400-1017 ext 162
Fax: (320) 258-3238
Email

Beth Geis
FMS Coordinator
Team Member Since 2020
Direct Line: (320) 257-8168
Toll Free: (866) 400-1017 ext 168
Fax: (320) 258-3238
Email

FINANCE & ACCOUNTING

Becky Voller
Fiscal/Employer Agent Accountant
Team Member Since 2007
Direct Line: (320) 257-8341
Toll Free: (866) 400-1017 ext 141
Fax: (320) 258-3238
Email

Joylynn Hadrich
Claims & Systems Auditor/Quality Control
Team Member Since 2014
Direct Line: (320) 257-8331
Toll Free: (866) 400-1017 ext 131
Fax: (320) 258-3238
Email

Marnie Swanson
Financial Reporting & Payroll Analyst
Team Member Since 2019
Direct Line: (320) 257-8340
Toll Free: (800) 400-1017 ext 140
Fax: (320) 258-3238
Email

Spring Allen
Data Analyst – Billing and Processing
Team Member Since 2019
Direct Line: (320) 257-8337
Toll Free: (866) 400-1017 ext 137
Fax: (320) 258-3238
Email

Nate Meinz, CPA
Staff Accountant
Team Member Since 2007

GRANT MANAGEMENT TEAM

Melanie Engen
Grant Manager
Team Member Since 2017
Direct Line: (320) 257-8163
Toll Free: (866) 975-4354
Fax: (320) 258-3238
Email

Christy Leach
DBCDS/TTAP Program Manager
Team Member Since 2018
Direct Line: (612) 272-5233
Email

SILS/245D BASIC SERVICES

Sara Theisen
Designated Manager & Outreach Specialist
Team Member Since 2015
Direct Line: (320) 257-6058
Cell Phone: (320) 247-7058
Toll Free: (866) 400-1017 ext 158
Fax: (320) 258-3238
Email

OFFICE MANAGEMENT

Carrie Tritabaugh
Grant Manager/FMS Program Integrity
Team Member Since 2013
Direct Line: (320) 257-8342
Cell Phone: (320) 224-4880
Toll Free: (866) 494-4880
Fax: (320) 258-3238
TTY: (320) 271-3148
Email